Developing Problem Solving Skills in Today’s Workplace 今時今日職場的必備技能 — 解決問題能力
In a metropolitan city such as Hong Kong, we need to use our problem solving skills in interpersonal relationships, our studies and the workplace. Also, prospective employees need to demonstrate their problem solving and analytical skills to win job offers. An organization’s success depends heavily on the willingness of managers to help employees develop their problem solving abilities. Team building activities targeting these areas include communication and collaboration, adaptability, and strengthening decision-making skills.
Research clearly indicates that problem solving and using initiative are among the
top 10 skills in the recruitment of graduates. Employers expect to hire graduates who: 1) take personal responsibility to make sure goals are achieved; 2) can see that there may be a better way to doing things; 3) are prepared to research and implement change; and 4) can find ways to solve unexpected problems and be persistent. Research into employers’ expectations shows that the ability to use initiative, think critically and be creative and proactive are essential qualities in a
successful job seeker.
Since analytical and problem solving skills are vital in candidate selection, it is likely that you will need to answer these questions in your job application that provide evidence of your competencies in the following areas:
- Describe a situation when you have demonstrated effective use of your
skills to solve a complex problem;
- Describe a complex problem you have faced and the actions you used to
solve it; and
- What methods did you use and what was the result or conclusion you have
The best approach to address the above questions is to cover the detailed process of your problem solving instead of just outlining the problem. Illustrate your examples of how you use creativity, initiative, and effective deployment of resources in your problem solving exercise. Self-reflection on lessons learnt from this process also adds value to your answer.
Problem solving involves analytical and critical thinking, creativity, logical and methodical reasoning, as well as team working skills. The IDEAL model is a simple model of problem-solving which involves identifying the problem, defining the problem, examining the options, acting on a plan and finally looking at the consequences. The process starts with identifying the problem, then goes on to evaluate potential courses of action and select the best option to handle the
problem. In a teamwork situation, it also requires a detailed understanding of the
group and their core strengths. Problem solving activities help to identify strengths
and develop problem solving capabilities and tactics in an interesting and cooperative way.
It is important to bear in mind that when engaging in problem solving games and
activities, there are no winners or losers. Although some games end up with a
winning party, the ultimate goal of these exercises is to develop team cohesion
and team working skills. The winning team should learn from the exercise by
sharing and reviewing their strategies and thought process at the end of the
Author – Dr. Teresa Li
作者 – 李淑芬博士
Currently the Programme Manager (postgraduate) at University of Sunderland
in Hong Kong. Also an experienced administrator/professional practitioner with
over 20 years’ of practical experience in strategic management.